Returns, refunds and cancellations policy: We accept returns within 7 days of receiving the product. However, returns and exchanges cannot be accepted in the following cases:
・Opened products (excluding defective products) ・Products without packaging (bags/cases) ・Products that have been delivered more than 7 days ago ・Products that have become damaged or stained while in the customer's possession
Please note that the customer will be responsible for the return shipping fee and other fees incurred when returning or exchanging an item due to a customer's ordering mistake or personal reasons. (Please keep the return slip for yourself.)
How to return a defective product or a product that was sent incorrectly Please notify the sender of the reason for the return by email, and then return the product to the sender by Yu-Pack (post office) or courier service, cash on delivery. Please note that we cannot process the product if you send it back without notifying us of the reason for the return in advance.
Return shipping fee In case of return due to defective product or wrong shipment: We will cover the cost, so please send it by cash on delivery. In case of return due to customer's mistake in ordering or personal reasons: We will cover the cost, so please send it by cash on delivery.
